Shipping & Credits / Returns Policy
Shipping
Shipping available Australia-wide:
Sydney to all state’s metro/city deliveries, standard road delivery: $30.00 plus GST
Sydney to all regional cities' deliveries, standard road delivery: $35.00 plus GST
Excluded: Bulky items and pallets.
If you require custom deliveries, please contact us.
Credits / Returns Policy
- Notification Period: Customers have 7 days to inform InterMed Medical Pty Ltd of any issues related to received orders.
- Return Procedure: For stock ordered in error, customers should email orders@intermedmedical.com.au with the reason for the return. Upon review and approval, they will receive a Return Goods Authority (RGA) form to send back with the goods at their expense.
- Restocking Fee: If the return is due to customer error, a 15% restocking fee (capped at $100.00) will be charged for processing the returns, and any freight charges will not be credited.
- Terms and Conditions: These conditions are included in our terms and conditions of sale.
- Condition of Returns: All returns must be sent back to InterMed Medical Pty Ltd to ensure they are unopened and in original condition.
For more details, refer to clause 8 of our Terms and Conditions.